QLD Custom Merchandise – Global Privacy Policy
Effective Date: 12th November 2025
ABN: 63 654 698 252
Contact: info@qldcustommerch.com.au
1. Overview
QLD Custom Merchandise (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with Australian Privacy Principles (APPs), the EU and UK General Data Protection Regulations (GDPR), the California Consumer Privacy Act (CCPA), and equivalent international privacy laws.
This Policy explains how we collect, use, store, share, and protect your personal information worldwide when you visit our website, make purchases, or engage with us as a retail or wholesale customer.
2. Information We Collect
We may collect:
- Name, business name, email address, phone number, and postal/billing address
- Account login information (for wholesale access)
- Payment and transaction details (processed via secure third-party gateways)
- Uploaded artwork, logos, or designs for product customisation
- Communication records (emails, forms, messages)
- Device, browser, and analytics data (cookies, IP address, usage patterns)
We only collect what is necessary to provide our services and comply with legal obligations.
3. Legal Basis for Processing (GDPR-Compliant)
Under GDPR and global privacy standards, we process your personal data only where there is a lawful basis, including:
- Contractual necessity: to fulfil your purchase or wholesale agreement
- Consent: when you subscribe to newsletters or opt-in to marketing
- Legitimate interests: to improve our services or showcase our products
- Legal obligation: to meet recordkeeping and tax compliance requirements
You may withdraw consent at any time by contacting us.
4. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Provide customer support and updates
- Manage wholesale accounts
- Customise and fulfil product designs
- Communicate about order progress and artwork approval
- Improve our website and services
- Send marketing communications (only with your consent)
- Display non-identifiable shipping locations on our Interactive Order Map (see Section 8)
We do not sell or rent your information to any third party.
5. Global Data Storage & Transfers
We operate from Australia, but some service providers (e.g., hosting, analytics, and payment processors) may store data in other countries.
By using our services, you consent to the international transfer of your information under equivalent safeguards that meet GDPR Articles 44–49.
We ensure all partners use secure, privacy-compliant frameworks such as:
- Standard Contractual Clauses (SCCs) for EU data
- UK GDPR Data Adequacy arrangements
- CCPA/CPRA-compliant data handling for US users
6. Data Retention
We retain your information only for as long as needed:
- To fulfil orders or maintain account records
- To comply with taxation, warranty, or legal requirements
- To manage disputes or customer inquiries
When no longer needed, your data is securely deleted or anonymised.
7. Cookies and Analytics
We use cookies to improve your browsing experience.
Cookies may:
- Keep you logged in to your account
- Remember cart contents
- Analyse traffic and user behaviour
You can manage or delete cookies through your browser settings.
For analytics, we use tools such as Google Analytics, which collect anonymised statistics under GDPR-compliant policies.
8. Interactive Order Map
We feature an interactive global map showing towns and regions where QLD Custom Merchandise has shipped orders.
- Only town or city names appear — never full addresses or personal identifiers.
- Data is added after order delivery.
- Customers can opt-out by emailing us before or after their order.
This feature is purely to celebrate our community reach and global footprint.
9. Product Photography and Marketing Use
We may display images or videos of completed custom products for marketing purposes (social media, website galleries, promotional materials).
- Images will not include personal data.
- Any logos or business artwork featured are used to demonstrate product design only.
- You can request your product not be photographed or displayed by notifying us when ordering.
10. Your Rights (Worldwide)
Depending on your jurisdiction, you may have the right to:
- Access your data and request a copy
- Correct inaccurate information
- Request deletion (“Right to be Forgotten”)
- Restrict or object to processing
- Withdraw consent for marketing
- Port your data to another service provider
Requests can be made at any time by contacting info@qldcustommerch.com.au.
We’ll respond within the applicable legal timeframe (usually within 30 days).
11. Data Security
We use industry-standard safeguards including:
- SSL-encrypted payments
- Secure cloud hosting with access controls
- Regular backups and restricted staff access
No system is 100% secure, but we continually update our protection measures.
12. Children’s Privacy
We do not knowingly collect information from minors under 16 years of age.
If you believe we’ve collected data from a child, please contact us immediately.
13. Third-Party Services
We integrate with:
- WooCommerce for store management
- WooPayments / PayPal / Stripe for transactions
- Google Analytics for site insights
Each has its own Privacy Policy.
We encourage reviewing these if you wish to understand their handling of your data.
14. Contact Us
For privacy questions, data access, or opt-out requests, contact:
Email: info@qldcustommerch.com.au
Phone: 0455 227 630
Mail: P.O. Box 917, Oxenford, Gold Coast QLD, Australia
If you’re in the EU or UK, you may also contact your local Data Protection Authority regarding your rights under GDPR.
15. Policy Updates
This policy may be updated to reflect operational, regulatory, or technological changes.
Updates will be posted on our website with a new effective date.
