Orders are processed in the order they are received, and turnaround time depends on the size of the job.

For reference:
Orders of under 100 items are generally completed within 3 business days
Larger or complex orders may take up to 5–10 business days
During peak times or holidays, slight delays may occur

If you require a rush order, please contact us. Rush fees may apply.

Absolutely! If you’re more comfortable ordering via phone or email, we’re happy to help.
Just send us through your product details, artwork, and contact info — we’ll take it from there.

Yes! If you’ve ordered before, we keep your artwork on file for quick reorders.
Just contact us or log in to your account to request a reorder.

We work with everyone — from family members looking for gifts, to small start-up businesses and local clubs, to larger organisations, and event organisers.
Whether it’s a one-off gift, a fundraiser, or a national campaign, we’ve got you covered.

Yes — for all email and custom-designed orders, we’ll send you a digital proof to approve before anything is printed.
For all online customised orders. Proff approval happens before checkout, where you check off you approve all artwork as final.
✔️ Nothing goes into production until you give the final thumbs up!

Not always. Colours can shift slightly when printing (especially on different materials or for dark products). We recommend providing high‑resolution, print‑ready artwork (preferably in PNG or vector format).

Yes — all transactions are processed through secure, industry‑standard payment gateways. We do not store your payment details, and checkout is encrypted (SSL/TLS) to keep your information safe.

Yes. You can order multiple items with different designs in a single order — just ensure each item’s artwork is uploaded or clearly labelled (especially if emailing us).

We recommend hand‑washing where possible, mild detergent, and avoiding bleach or harsh scrubs for printed items. For hard goods (bottles, magnets, etc.), wipe clean with a damp cloth. This helps preserve print quality for longer.

Yes — just get in touch with us via email or phone, share your design, quantity, and any special requirements, and we’ll provide a detailed quote based on your needs.

We accept high‑resolution .PNG, .PDF or .SVG files — this ensures the best print quality and clarity.

Yes! We can help create or clean up artwork. If you need creative help or redesign, there is a flat $50 design fee.

That’s totally fine! Please send your file in .PNG format at 300dpi if possible. If not, don’t stress — we’ll convert your image to .PNG before going to print to ensure the best possible quality.

Yes! The customiser accepts image files, including JPG or photos taken on your phone. Just keep in mind — for the best quality print, your photo needs to be large and high resolution.

Generally, no — photo or low‑res images may result in poor print quality. We recommend vector or high‑resolution PNG files. If you only have a photo, we will try to convert it for you free of charge before production.

Yes — depending on your design, quantity, and product, we can recommend the best printing method for the best result.
Just contact us for help

If the order hasn’t entered production, yes — contact us ASAP. Once production begins, changes may not be possible.

No orders can be placed as a guest or via email/phone. Creating an account is optional, but it benefits returning customers (like wishlist, order history, quicker checkout).

Nope — we believe everyone deserves quality merch. We don’t require any minimums.

For small orders — typically 100 items or fewer — you can expect a turnaround around 3 business days (once artwork is approved). Larger orders or complex jobs may take longer; we’ll always keep you updated.

Quantity of items
Complexity of design (number of colours, number of printing surfaces, substrates)
Whether the artwork needs editing or approval
Current workload/queue

Yes — in some cases.

As a one-person operation, I process orders in the order they’re received.
But if you’re on a tight deadline, I do offer a Rush Priority Service for $80, which lets you skip the queue and fast-track your order.
Keep in mind, even with a rush request, large orders (like 100 stubby coolers) still take time — but I’ll do everything I can to make it happen.

Need it rushed? Contact me here to check availability before ordering.

We ship Australia-wide — and we also offer international shipping for overseas orders.

Shipping cost is calculated at checkout, based on your delivery address and courier service.

Yes — once your order is dispatched, we’ll send you a shipping confirmation with tracking details (where applicable).

Standard couriers – Auspost, Sendle, Couriers Please, Aramex (Australia Wide)
International couriers – Auspost, DHL, FedEx (International)
Expedited/local pickup or drop‑off (for Gold Coast & surrounding areas)
For local drop‑off: flat‑rate delivery applies

Within Australia: Usually 3–7 business days (varies depending on region & courier)
For local deliveries (Gold Coast area): Same-day or overnight, depending on time/order load
International: Varies heavily depending on customs and shipping destination. We’ll provide estimates at checkout.

Yes! For local customers from within 25km of Upper Coomera, we offer a flat-rate $10 drop-off service 24/7
We also offer free pickup from Upper Coomera, QLD 4209

Just fill out our wholesale application form here. Once approved, you’ll receive a wholesale login to access bulk pricing and special deals.

Yes — because we don’t enforce minimums, you can absolutely order a single item to test quality before committing to a larger quantity.

No. We don’t force minimums or spending thresholds — wholesale pricing applies regardless of order size.

Absolutely!

You can order any combination of products in any quantity — no minimums, no restrictions.

If you’re using the online customiser, you’ll upload your artwork separately for each product type.

If you’re emailing images, just be sure to clearly specify which image goes with which product, so nothing gets mixed up on our end.

Yes — bulk pricing is automatically applied for the volume of products in the order.

We take care of that. Please let us know within 7 days of receiving your order, with photos of the issue. We’ll offer a reprint or refund depending on the problem. (Exact policy details on our Returns & Refunds page)

Please refer to our dedicated Returns & Refunds page for full terms, timeframes and conditions.

If the order hasn’t entered production and you alert us promptly, we may be able to change it. Once production begins, changes or cancellations are generally not possible.